Learner support
How can we help?
Find answers about joining, learning and certificates.
Getting started
Who is the Centre for?
Students, professionals and teams developing climate, carbon and sustainability skills. Check each programme’s level and entry requirements.
How do I join a programme?
Open its programme page. Register interest if enrolment is not yet open; use the enrolment option when it is available.
Does registering interest reserve a place?
No. It lets Supacare follow up about delivery and enrolment. No payment or booking is required.
Are programmes self-paced?
Format, live sessions and access periods vary. Check the confirmed delivery arrangements before enrolling.
Certificates
Will I receive a certificate?
Check the award and completion requirements on your programme. A certificate may require attendance, completed lessons and assessments.
Does training qualify me to act as an auditor?
Training supports preparation. Appointment and approval to conduct recognised audits depend on the relevant VVB and programme requirements.
How can someone verify my certificate?
Use the verification link or identifier supplied with the issued certificate. This confirms the record, not professional accreditation.
Fees & bookings
Where can I find the fees?
Review the confirmed programme or training proposal before booking. Registering interest is free.
Which payment options are available?
Use the options shown at checkout when enrolment opens. Access follows confirmation of payment and enrolment.
What if payment or access fails?
Check your payment status and contact learner support before paying again. Include the reference, but never send card details or a PIN.
How do I ask about a refund?
Contact learner support with your enrolment and payment reference. Review the booking terms that apply to your programme.
Account & support
How do I reset my password?
Choose Forgot password on the login page and enter your account email. If you use Google sign-in, use the same Google account.
Where are my learning materials?
Sign in and open My Learning. Materials are available for the courses you are enrolled in, subject to their release schedule.
How do I contact my lecturer?
Use Messages in your learner dashboard. Course updates appear under Announcements.
Can Supacare train our team?
Yes. Send an organisational training enquiry with your topic, team size and timing. Delivery and fees are agreed before booking.